Online banks and applications such as Cash App can be handy. Most users are attracted to them because they don't charge a fee for transferring money between friends and family. However, as happens with many apps over the course of each year, sometimes you don't use an app after that initial download and set-up. Cash App is one of those apps that, unless you use it, may as well be deleted. With that in mind, we've put together the following step-by-step guide for how to delete a Cash App account permanently.
- Open Cash App.
- Transfer any Cash in the App to Another Account.
- Open the Menu and Tap “Support.“
- Tap “Something Else” then “Account Settings.”
- Now tap “Close my Cash App Account.”
- Tap “Confirm Account Closing.“
- Delete the App
- Check Online That Your Cash App Account Has Been Deleted.
1. Open Cash App
This first step might seem extremely obvious, but we've kept it in because some people believe that simply deleting your Cash App application will also delete your account. This is not the case. You shouldn't be satisfied with simply deleting the application, either. Your personal data is stored in your Cash App account, including details of the accounts you've linked to it. Were someone to access that account without you knowing, it could cost you dearly. This is why we recommend keeping the application on your phone until you have followed this guide.
2. Transfer any Cash in the App to Another Account
Again, this might seem like an obvious step. If you've deleted your Cash App application without thinking, though, you could have funds sitting in your account. It may only be $5, but no matter how much it is, it will prevent Cash App from deleting your account no matter how long you're inactive. The first thing you need to do if you want to delete your Cash App account is to transfer all of the cash out of that account. You could move the money to your Venmo account, for example. If you need a guide for how to link your Cash App and Venmo accounts, read ours here. Once you've transferred all of the money out of your Cash App account, you can move onto the next step.
3. Open the Menu and Tap “Support”
Now you need to tap the icon in the upper right-hand corner of the screen. This is known as the Settings icon. It should look like a small head. Once you've tapped it, you need to then find and tap the “Support” button. This button is located at the bottom of the menu. Scroll all the way down, and you should see the button.
4. Tap “Something Else” then “Account Settings”
- Once you've tapped the “Support” button, you'll be taken to a new menu. In this menu, you need to find and tap the “Something Else” button.
- Navigate to “Account Settings” button. It too is at the bottom of the new menu that you'll have been brought to by pressing the “Something Else” button.
5. Now Tap “Close my Cash App Account”
Now things should start to make a little more sense. In this new menu, you need to find and tap the “Close my Cash App Account” button. It's located as the fourth button from the bottom of this menu. Read every option carefully to make sure that you don't miss it.
6. Tap “Confirm Account Closing”
Once you've tapped the “Close my Cash App Account” button, you'll need to confirm the action. Cash App presents you with a second button called “Confirm Account Closing” to do this. When the button appears on-screen, press it.
When you press this button, you should be presented with a very different screen when you open Cash App. It won't have any of your data or details. Instead, it will most likely ask you to set up a new account. This is how you know that the app has deleted your account. If this is what you see, then you know that all of your data is safely deleted, and no one else can access your account.
7. Delete the App
With your account safely deleted, it's time to delete Cash App. As I mentioned at the start of this guide, simply deleting the application isn't enough to delete your account. You need to make sure that you've followed this guide in order to delete your account first. Then you can delete Cash App with the knowledge that no one is going to be able to access your data.
You can delete Cash App like any other application on your phone. For most interfaces you need to hold your finger on the app for a second or so. You'll then be given the option to delete the app from your device. Select this option, and the application should be removed from your phone.
While you will still see Cash App as a re-download option on whichever application storefront you use, the application won't be on your device. Furthermore, as long as you've followed this guide, you know that your account is safely deleted.
8. Check Online That Your Cash App Account Has Been Deleted
This final step is something that I've added in as a precaution. Since the process of how to permanently delete a Cash App account is mostly automated, you can almost guarantee that your account will be deleted if you've followed this guide. However, things do sometimes go wrong. Whether it's due to human error or a bug in the code. Even though you should be sure that your account is deleted at this point, it's always worth checking.
This should take you mere minutes, so I would always say that it's worth doing. Navigate to the official Cash app website using a browser on a phone or computer. At the top of the screen, you'll see an option to sign in, click this. Here you will need to enter your login details. These are the same details you previously used to login to your Cash App account on the application.
Try logging in. If you're able to log in, then you know something has gone wrong. If this is the case, you'll need to try to delete your Cash App using this step-by-step guide again. You could also use the Cash App website contact facility to get in touch with someone within the company. Explain that you'd like your account deleted, and they will be able to help you. Their support page is located here.
Finally, if you'd like to see this entire process as a video, please watch the one we've included below.
That is the end of our step-by-step guide on how to permanently delete a Cash App account. Please ensure that you follow this guide to the letter because missing a single step might result in total confusion. If there's anything you think we missed about the process, please let us know what in the comments. For more information on bank accounts and how to delete them, please see the government guidelines here.