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How to Cancel Citibank Credit Card

How to Cancel Citibank Credit Card

Citibank credit card is available in multiple variants. Each variant of Citibank credit card has its own credit limit and other benefits. Citibank credit cards are accepted worldwide and have an accumulation of more than 54 million users globally. However, if you want, you can also cancel your card at any time. Keep reading to learn how to cancel your Citibank credit card.

You can cancel your Citibank credit card online by using the chat feature. The representative asks you questions regarding the cancellation. Once they verify you, they can cancel your Citibank credit card. Similarly, you can also cancel it over the phone or by sending an application via mail.

How to Cancel Citibank Credit Card Online?

How to Cancel Citibank Credit Card online
How to cancel Citibank credit card online?

You can have multiple Citibank credit cards at a time. You can easily apply for two Citibank cards within a 65 days period. Moreover, multiple cards are available for a single user too. Therefore, this makes the Citibank credit card facility extremely favorable.

Every bank has a unique set of rules for credit card cancellation. Citibank credit card cancellation is a bit difficult. This is because you have to either speak to a representative on a chat or over the phone.

Luckily, the chat representative is available online 24/7 owing to a massive network of customer support. Here are the topmost steps to cancel a Citibank credit card online:

  • Log in to your account at citi.com.
  • Once you are in the dashboard, scroll down to the bottom of the page.
  • At the bottom of this dashboard page, you will see ”Contact us”.
  • Click on that, and a chat support representative will be on board with you.
  • Tell the chat support representative regarding the request to cancel the Citibank credit card.
  • The chat representative will ask some questions to verify your account and Citibank credit card credentials.
  • The representative will try to retain you from cancellation.
  • If you do not offer any other options, they will guide the cancellation process.

How to Cancel Citibank Credit Card Over the Phone?

Cancel citibank card by phone

The other way of canceling your Citibank credit card is over the phone. If you do not feel at home with the chat support system, you can also opt to call Citibank to cancel your credit card. Therefore, you can dial 800-950-5114 to speak to a voice representative who will assist you in the cancellation of your Citibank credit card.

Again, this is not as easy as it looks. The representatives are trained to retain customers rather than lose them. In line with this, they will try to convince you or even transfer your call to speak with a senior representative.

This whole process is to retain the customer and not let them cancel the Citibank credit card. Therefore, if you have reasons and you don't want it, keep sticking to them, and the agents will process your cancellation.

How To Cancel Citibank Credit Card by Mail Request?

How to Cancel Citibank Credit Card by mail

If the methods mentioned above for canceling Citibank credit cards do not suit you, you can also process it by mailing a request for cancellation.

Write a letter addressed to your Citibank mentioning the subject as “Cancellation of Citibank Credit Card.” Explain the valid reason and circumstances leading to the request for the cancellation of the Citibank credit card. The letter must contain your credit card number and account details, such as:

  • Account Number
  • Branch Code
  • SSN Number
  • Account Title

You can mail the letter to the address mentioned below. Citibank will review your cancellation request letter and will also contact you before canceling the card. Once they contact you and verify the relevant information, they will cancel your Citibank credit card.

Citibank Mailing Address

P.O. Box 6500 Sioux Falls, SD 57117

Contact us section

What Else You Need to Know About Citibank Credit Cards?

No matter which cancellation method you go for, always clear any outstanding dues for your Citibank credit card. If you do not have any payments left, the cancellation process will be easier.

Moreover, if your Citibank credit card has some payments due, it will not be a good option to request a cancellation. Similarly, the bank will first ask you to pay the due amount, and they might also reduce the timeframe and also increase the interest.

Therefore, it is advisable to approach Citibank for Citibank credit card cancellation only when all the due payments have been paid.

Post Cancellation Repercussions

Canceling a Citibank credit card does come with certain setbacks and repercussions. Moreover, Citibank credit cards have a credit score. Therefore, using this credit score, the cardholders get lots of rewards. These rewards are related to almost every field and are mostly for shopping, traveling, or online purchase.

When you cancel your Citibank credit card, all your credit scores and points are lost. Once lost, they cannot be retrieved. Some customers try this after getting a new card again. However, the credit score earned on a previous card cannot be shifted on the new card.

The reason is the previous card was canceled. Once canceled, all the data and credit scores are removed. Once the company processes the cancellation, it cannot be reverted. Therefore, it is ideal to think of all the repercussions before proceeding towards the cancellation of the Citibank credit card.

What Is the Bottom Line Here?

To be honest and straightforward, Citibank credit card cancellation is not a one-touch method step. The bank representative will surely try to repel your decision by offering you different solutions or packages or special discounts. They may also revise their interest rate to retain you.

However, if the reasoning is valid, the bank will proceed towards cancellation. Please note that there are three methods to process the cancellation request.

  • Online method; chat with Citibank representative.
  • Call 800-950-5114 and speak to the representative for credit card cancellation.
  • The last is by mailing the letter of cancellation of Citibank credit card to the address P.O. Box 6500 Sioux Falls, SD 57117.