Cash App is a popular phone app that allows users to transfer money to one another. However, some users experience problems with it and cannot send funds.
If this has happened to you, you may wonder, “Why can't I send money on Cash App account?”
In this article, we will investigate some common problems people have dealt with on the app and come up with solutions that can help you fix them and keep them from happening again.
5 Reasons Why Cash App Won't Let Me Send Money? Cash App Not Sending Money
This occurrence happens. Sometimes it's the Cash App users' fault. Sometimes the app is to blame.
But we've found that 99% of the time, there is a logical reason why these events are happening, and they have an easy fix associated with them. Let's get into it.
1. Low Cash App Wallet Balance
The number one reason people have issues sending money on Cash App is that they simply don't have enough funds in their account to cover the amount they are trying to send.
When Cash App users try to send someone money, and it doesn't go through, check to make sure you have a sufficient balance in the app. If it's low, then that is probably why.
To fix this, you can either add more money to your account or ask the person you're trying to send money to if they would be willing to accept a partial payment.
2. Incorrect Payment Details
If you're trying to make a cash app payment to someone whose personal details are incorrect, the payment will not go through.
For example, suppose you're trying to send money to someone's Cash App account, but you accidentally entered their Venmo username instead. In that case, the payment will not process because the two systems are not connected.
To fix this, double-check the payment details before you hit send and make sure they are correct.
3. Poor Internet/ Wi-fi Connection
Another common reason people have issues with sending money on Cash App is because of a bad internet connection or sketchy Wi-Fi.
If you're trying to send money and it's not going through, check your signal and make sure you have a strong internet connection. If you don't, try moving to a different location or connecting to another Wi-Fi network.
One thing we cannot stress strongly enough is that people should cease using public Wi-Fi when using any kind of financial app. The risk of having your phone hacked and your funds stolen is too high.
It's not that Cash App isn't secure. It is. But public Wi-Fi has been a target for hackers for decades. If your data is giving you a poor internet connection, just wait until you're in an area with better service.
4. Cash App Application Update Needed
How often have you received a notification about updating your apps and simply ignored them? I know I'm guilty of it. And for those of you looking around the room all shifty-eyed, I know you are too.
If you're using an outdated version, it's possible that it's not compatible with the latest system update. Similar to using public Wi-fi, not updating your apps can make compromising them easier. Remember to update these services as soon as you see an update.
To fix this, download the app's most recent version from the App Store or Google Play Store. Once you do that, try sending money again. It should solve this issue.
5. Suspicious Activity
There are a few possible reasons for seeing this kind of error. First, Cash App may detect suspicious activity on your account. Cash App may flag a transaction as suspicious for various reasons, including if the recipient is unverified or if the amount being sent is unusually large.
If the app suspects that your account has been compromised, it may temporarily disable the ability to send money to protect your funds.
Cash App will also usually contact you to confirm the transaction details before releasing the money. In some cases, you may also need to provide additional information or verification before the funds are released.
Cash App may limit your ability to send money if you've recently made a lot of transactions or if you're trying to send money to someone who isn't on your contacts list. In this instance, you can try sending a smaller amount of money or adding the person to your contacts list.
What To Do When Cash App Won't Let Me Send Money
When in doubt, don't hesitate to ask Cash App. They have an entire team dedicated to customer support, and there are several ways to get in touch with them. The team takes security and privacy seriously. If there is something wrong on their end, they’ll let you know and work hard to fix the problem.
There are various ways to contact the support team when you need their services.
Contact Cash App Support Through App
- Click on the Profile tab
- Select Cash Support
- Choose Something Else and then find your problem
- Tap on Contact Support
Contact Cash App Support Through the Web
- Log into your account and scroll until you see the Cash Support option, then click it
- Find your issue
- Select Contact Support
You can also call them at 855-351-2274, but this probably isn't going to be your best option. It's an app, so they're expecting and hoping for people to use the app itself for support. It's going to be your top choice for timely and efficient service.
How to Reduce the Risk of Payment Getting Canceled?
Failed Cash App transactions can be a real pain. It's especially frustrating when it's a large payment, or you're in a hurry to get the money.
The payment is first sent to the merchant's bank account when you make a payment using Cash App. If the merchant doesn't accept the funds, the merchant will cancel the transaction and refund you. So even though the app isn't technically a bank, it works in much the same way.
Having any kind of payment rejected or canceled can be embarrassing. You can do a few things to reduce the risk of this happening to you.
- When you first sign up for the app, you can add a bank account or credit or debit card information. To keep your money flowing, make sure you attach only cards and accounts in your name and your name only
- Make sure payment details at your bank, credit card company, and Cash App are all exactly the same. Even the smallest of differences can cause payments to fail and make transacting a nightmare
- Don't do business with people you don't know. Trying to make large transfers to people you've never dealt with before or people you just met online is a good way to get your account flagged for suspicious activity
- Always double-check the registered phone number and $Cashtag of the individual you're sending funds to. You probably won't be refunded if you send money to the wrong account because you screwed up.
- Make sure you use the Cash App often to build a solid transaction history. Once you have a robust profile of transactions, you will be less likely to be flagged for sketchy transfers.
If you see the “transfer failed” message when trying to send money on Cash App, it may be because:
The recipient's bank account or debit card information is incorrect
Your linked debit card or bank account doesn't have enough funds to cover the transfer
You're trying to send more money than you have in your Cash App balance
You're trying to send money to someone who isn't on your contacts list
If you're trying to use your balance to make a Cash App transfer and you see the “direct deposit failed” message, it may be because:
You're using unsupported debit cards
Your linked bank account doesn't have enough funds to cover the transfer
You're trying to send more money than you have in your Cash App balance
If this is the case, you may need to use a different payment method or add more funds to your balance before you try to make another Cash App transfer